Home' Asian Aviation : AAV June 2017 Contents AsianAviation | June 2017 33
SITA FINDS SOLUTION TO
COMMON-USE PAYMENT PROBLEM
One issue that proved a hard one to solve involves secure payments at
airports when a shared IT infrastructure is used. SITA announced at the
summit the launch of the first payment solution that allows airlines to
accept payments securely at airports on common-use platforms.
The AirportConnect Common Use Payment Service allows
transactions by multiple airlines on a single payment terminal, using
any departure control system. The solution allows airlines to accept
payments at common-use check-in desks, kiosks and bag-drop areas for
baggage fees, upgrades and other ancillaries.
The payment solution has already been implemented with a major
European airline at a common-use airport following rigorous testing
that verified the encryption technology. Further testing is planned with
additional airlines. The solution was developed with Verifone, Thales and
Smart Technology Solutions.
batteries offering a six-hour life and a one-hour recharge period. The
kiosks will automatically return to their docking station when they
are low on power or have run out of boarding passes or bag tags.
Airports expressed interest in participating in the trial as soon
as the kiosk was revealed, says Irminger, declining to name them.
KATE is SITA’s latest exploration of ro-
bots and follows LEO, which is a fully au-
tonomous, self-propelling baggage robot
launched at last year ’s summit.
SITA expects intelligent machines will enter
mainstream adoption by 2021 and predicts
that by 2040 there will be fleets of intelligent
machines in airports operating in various
roles helping passengers and air transport
personnel. Irminger points, for example, to
the use of intelligent machines in roles such
as aircraft inspections and de-icing. The use of intelligent machines
will help the industry handle the predicted doubling of passenger
demand over the next 20 years, with airports in some regions of the
world already struggling to get enough people to do the work.
SITA is investigating what airports will need to support intelligent
machines through projects such as KATE, including what standards
will be required to allow their wide-scale adoption, says Irminger.
It hopes to have a KATE product available for service by the end
of this year.
Another area of investigation for SITA Lab is the use of mixed
reality in the air transport industry, with an initial trial of Microsoft’s
HoloLens, a self-contained holographic computer, showing promise,
according to Jim Peters, SITA chief technology officer and head of
SITA Lab. HoloLens allows users to engage with digital content and
interact with holograms in the world around them. The Windows 10
device allows the physical and digital worlds to be blended.
In a project involving SITA, Microsoft, Helsinki Airport and visual-
isation consultancy Fracture Reality, HoloLens was used to analyse
and manage airport operations in a mixed-reality environment. The
device was used to reproduce the airport operational control centre.
During the trial, HoloLens used a feed from SITA’s Day of Oper-
ations technology, which is used by the airport. It presented a new
way to visualise and interact with the airport’s operational data,
including aircraft movement, passenger movement and retail ana-
lytics. Operators wearing the device had a set of screens meshed
into a 3D view of the airport, allowing them to correlate events
from the data dashboards with an immersive real-time model of
the airport, says SITA.
HoloLens allows access to the airport operations control centre
(AOCC) environment from any location, allowing experts to provide
input to situations remotely.
Following the demonstration trial, SITA hopes to progress to live
data feed usage this year and is “excited about talking to customers
about real-life cases”, says Peters. He adds, however, that issues
such as weight, size and durability need to be addressed.
Greg Jones, managing director for Worldwide Hospitality and
Travel at Microsoft, believes that air transport offers “one of the most
compelling use cases I’ve seen” for HoloLens, with potential appli-
cations in maintenance, training and airport design among others.
Japan Airlines has used HoloLens for maintenance and training
and most recently, Air New Zealand cabin
crew used HoloLens in-flight in a project,
aggregating and displaying key customer
information directly in front of the cabin
crew, including a customer ’s preferred meal
and drinks choice, onward travel and loyalty
SITA Lab is also investigating how block-
chain technology will change the way the air
transport industry does business. Blockchain
allows the creation of secure, global distrib-
uted databases and is the ideal technology to support biometric and
single token travel solutions for the industry.
“Blockchain is all about trust. It moves us away from a decentral-
ised and distributed world,” says Kevin O’Sullivan, lead engineer at
SITA Lab. The technology is a “transformational technology”, he says,
but is probably five to 10 years from maturity. “It’s like the early days
of the Internet, now is the time to start looking at the technology,”
SITA Lab has already completed a drone ownership registry using
blockchain and in its latest project using the technology has been
working over the last two months with International Airlines Group
and London Heathrow Airport using blockchain as a central source
of data to resolve problems involving flight status. “It provides a sin-
gle version of the truth which all parties have access to,” he explains.
The project is expected to continue until the end of the year after
which SITA Lab plans to produce a white paper on blockchain to
Blockchain is all about
trust. It moves us away
from a decentralised and
KEVIN O’SULLIVAN, SITA LAB
AAV_June 2017.indd 33
1/06/2017 5:48:13 PM
Links Archive AAV May 2017 AAV July-August 2017 Navigation Previous Page Next Page